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Returns Policy

 

 

Return Policy 

We hope you will be satisfied with your purchases from Grove Home. However, should you wish to return an item purchased from us either in-store or online, the following procedures and policies will apply.

Returning A Product Delivered Via Courier (Smaller Items)

We hope that you love your order as much as we do!

However, if you decide you would like to return your item or it arrives and is damaged or faulty please contact us by email at sales@grovehome.ie within 14 days of receiving your order.

We must then receive your returned item/s within 14 days of receiving your request for a return. If you are returning an item purchased in store you have 14 days to do so. If you wish to drop off your return to our Grove Home store in person, you can do so, please check out of opening hours for doing so. 

  • Please look after your unwanted Items once you have decided to return them - even if they are faulty. Unwanted goods must be returned undamaged and in the original packaging. This is both the box they came in and the box they were sent in filled with the protective packaging. 

  • You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned at your cost, securely packaged within fourteen days of receipt of your order.

  • Please ensure your package is clearly labelled with your information and order number. Each item must be unused and in its original packaging. 

  • It is the customers responsibility to return items to us in secure and suitable packaging. We will be unable to process your return if unwanted items are returned to us damaged.

  • Unfortunately we will not refund shipping costs for unwanted items.

  • You are responsible for the cost of returning your items (unless the item arrives faulty, damaged or the incorrect item has been received). We recommend using a tracked or recorded returns service as we are not responsible for lost parcels.

  • Once we have received your return we will process your refund minus the original postage cost. Please Note Your refund may take 7-10 days to show in your account. You will be notified by email as soon as your return has been processed.

  • For in store returns of items purchased online please note that the refunds cannot be processed from our team members at our lifestyle store. Refunds can only be processed from our online team members as our online shop works as a separate entity.

Unfortunately, not all products are capable of being returned. The excluded products may include:

  • Personalised and/or customised items (as per your request)

  • Special orders that are not currently available in the store but ordered in especially for you

Received order is damaged or incorrect via Courier 

We deeply apologise if this has occurred, we take great pride in our packaging and a lot of work goes into ensuring your item is wrapped to the highest standards in order to avoid damages. In the unlikely event that you receive an order that is damaged, please contact us within 2 days of receiving your order. You can email us at sales@grovehome.ie and please include your details, order number, phone number, and photos of the damaged or incorrect item.

Damaged item(s) can be returned to our store or we will cover the cost of the return by sending you a return label, once we received your damaged item back to our warehouse a replacement will be issued to you on receipt of the damaged item. If you do not require a replacement, a refund will be processed to the payment method used during your original transaction with us.

To return an item please follow these three steps:

STEP ONE

Phone or Email us at sales@grovehome.ie. Please note your order number and advise if you would like a refund or exchange. Customers are responsible for all shipping costs when returning or exchanging products and furniture. Grove Home only covers the shipping cost for faulty products.

STEP TWO

Please pack and return your item in its original unused condition along with your completed returns form. Any item returned without a returns form or order number will not be refunded. All returns are your responsibility until they reach Grove Home 

STEP THREE

Send your returns to:

Returns Address:

Grove Home

3 St. Bridget’s Place 

Tullamore, 

Co. Offaly 

R35P3K0

Larger Furniture Deliveries

Returning A Product

For larger pieces (the ones where you’ll need our one to two-man team), remember that they can take them away with them there and then if it’s not quite what you wanted. It means your return will be quick, simple and completely free of charge. If you change your mind after our team have left though, there’s a €60 collection fee for Ireland and outside of Ireland this is €100. Any shipping costs included in your order will not be included in your refund. Reason being, we need to cover the cost of sending our team back out to you. If you’re returning more than one item in one go, don’t worry, you’ll only get charged once. 

  • If you have changed your mind about a purchase, you have 14 days from the day you received your product(s) to inform us of your intention to return your purchase.

  • You can contact us by phoning our Customer Service team on 057 93 52858 or by emailing us at sales@grovehome.ie. If you require collection of the goods delivered a charge of €60 will be applied to cover the cost of collecting and returning the items, outside of Ireland is €100. 

  • To receive a credit note or full refund for an online order, the item(s) in question must be in a resaleable, 'as new' condition and be in their original, undamaged packaging.

  • For items delivered where our own team have taken away packaging and the furniture is left exposed you must notify the store within 24hours of wanting to return your item. For this reason we recommend the customer is present on the day of delivery to ensure an item can be returned with that delivery driver on same day of delivery. 

  • Where a product is out of its packaging and the seals are broken Grove Home retain the right of a restocking charge of 20% to be applied. 

  • Please Note: Custom made orders, floor models or display models cannot be returned. For hygiene reasons, mattresses and mattress toppers which have been removed from their original packaging may not be returned unless they are faulty.

  • Received a faulty or damaged item

    • Of course, whether your piece is bespoke, made-to-order, fitted or not, if there are any faults, knocks or bumps that we’ve caused, we’ll take it back, organise a replacement or a repair for you. 

    • We take our delivery service seriously and we design our packaging to make sure that what’s inside is wrapped up safe and tight. But in the very unlikely event that you spot something not quite right, just let us know as soon as you spot the problem along with some photos if you can, and we’ll get it sorted. 

    • Upon delivery of your furniture our team must unpack all items to inspect them even if you are not ready for them to be unpacked, however if you want to retain the packaging to pack everything back up again that is no problem. 

    My item does not fit: 

    The measurements for all of our products are listed at the bottom of each of our product pages and also within a dimension image on that page. It is your responsibility to measure the area in which you will be placing your new furniture, along with the route to the item’s final destination (doorways, stairways, etc...). If the item does not fit, and you purchased it online, it can be returned within the 14 days cooling-off period. It must have not been used and must be in a perfect resaleable condition. This does not apply to bespoke made items or non stocked items (items that are specially ordered in for the customer). 

    In-store Purchases

    We are happy to accept items as returns when purchased in-store within 14 days of purchase date provided you have your proof or purchase and the returned goods are in a saleable condition, in their original packaging and have not been used or damaged. Should we accept your returned item we will issue you with a Credit Note. 

    Items that cannot be returned:

     

  • Custom made bespoke orders, non stocked items (items that are ordered in especially for the customer,  floor models, clearance items or display models cannot be returned.
  • For hygiene reasons, mattresses and mattress toppers which have been removed from their original packaging may not be returned unless they are faulty.
  • For orders of special orders (non-stock items) and made to measure or bespoke items ordered in-store a 50% deposit is required to secure that order. Should we agree to accept the cancellation of your order we reserve the right to keep your deposit and or 50% of the value of your order.